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Frequently Asked Questions

The quality of the product is only as good as the team that produced it. That is why Nyumbani's capital asset is a team of united, like-minded professionals. The human factor is a fundamental aspect of our business. We believe in making the complexity into simplicity. Our customers have been instrumental in shaping our priorities and products. We are proud to be customer focused and service oriented to provide innovative solutions.

PRIVATE INFORMATION

What happens to my private information?

All the customer information and data in our Software are encrypted and entered securely through SSL (Secure Socket Layer) technology and we do not disclose any information to any third party for any purpose whatsoever. To protect your personal information, we take strict precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. The SSL can be verified by viewing the Lock icon in the top left corner of your browser or by observing the https in the URL bar. This indicates a fully secure encrypted Software.

SOFTWARE USAGE

Can I use one System in Multiple Stores?

If your licence of use is for one store only, you are prohibited from using one System in Multiple Stores. This is regarded as the violation of our intellectual property rights.


CHARGES AFTER SALE

Are there any additional charges after sale?

Yes. Inspite of our Software being a one-time sale and for permanent use, our customers will be required to pay for online services (Ex: Hosting), support and maintenance of the Software.

LOW PRICES

How can you sell the Software at such low prices?

Nyumbani Creative is dedicated to its customers. We believe that the most important factor of our success is the success of our customers and provide them with affordable smart tools that help them think and work smart for their business growth. Customer's vision is our goal. We believe that the most valuable resource we possess is our people. Since we care much about this FAMILY, we have very low prices for high quality Software to ensure customers from small businesses to large enterprises afford to work smart with our Software.


TECHNICAL SUPPORT

Will I be able to get technical support?


Nyumbani Creative is responsible to respond to any technical issues regarding our Software within 24 hours after the existance of the problem. We will help you by solving the issue using mobile phone, teamviewer, or email. If the problem persists or is not solvable through the means mentioned above, our technical depertment will visit your office for support. We are not responsible for problems such as hardware, virus issues, electricity, internet connectivity etc.

SYSTEM ACCESSABILITY

Can I access the System when I'm out of the office?


All our Software are online Systems which allow the Customer to access his or her business even when is not at his or her premise. The System being online can be accessed in any device such as Mobile Smart Phones, Smart Televesions, Laptops, or Home Desktops that helps the owner to be a concrete master of all the operations of his or her business by remote monitoring. It reduces the costs of operation and assures maximum profit.

QUALITY SERVICE

How quality is your service?


We take every measure to ensure you receive a genuine working System, required training & instructions and provide all related technical support to ensure you have your program up and running. If during usage of your System an error has occured and you are unable to rectify and get the program running after following all given instructions, please contact us immediately and we will help you solve the issue. We know our Software inside out as we are highly experienced who can solve any issue.